Terms & Conditions

1. Acceptance of Terms

By registering an account, accessing the kv99 website, or placing any wager on our platform, you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you must cease using the platform immediately.

These Terms & Conditions govern the entire relationship between kv99 and its users, including all services related to sports betting, live casino, slots, crash games, and promotional offers. kv99 reserves the right to update these terms at any time. Continued use of the site following any updates constitutes your acceptance of the revised terms.

2. Eligibility

To register and use kv99, you must satisfy all of the following eligibility requirements:

• Age: You must be at least 21 years of age. kv99 strictly prohibits access to anyone under the age of 21. We may request proof of age at any time.
• Jurisdiction: You must be located in a region where online gambling is permitted under applicable local laws. Players are solely responsible for verifying their own legal status.
• Single Account: You may only register one account per person. Multiple accounts are strictly forbidden and will result in suspension of all associated accounts.
• Accurate Information: All personal details provided during registration, including your full name, date of birth, and contact information, must be accurate and kept up to date.
• No Self-Exclusion: You must not currently be subject to a voluntary or mandatory self-exclusion order related to gambling activities.

kv99 reserves the right to conduct identity verification (KYC) checks at any stage. Failure to complete KYC procedures may result in suspension of the account and temporary freezing of any pending withdrawals until verification is satisfactorily completed.

3. Account Registration & Security

When creating your kv99 account, you agree to the following obligations:

• You are solely responsible for maintaining the confidentiality of your login credentials. Do not share your username or password with any third party under any circumstances.
• Any activity occurring under your account — whether authorized by you or not — is your responsibility. If you suspect unauthorized access, notify kv99 support immediately.
• kv99 may suspend or permanently close an account if fraudulent behavior, identity misrepresentation, or violation of these terms is detected.
• You must complete any requested KYC verification promptly. kv99 may withhold withdrawals until identity documents are reviewed and approved by our compliance team.

Players who believe their account has been compromised or wish to close their account should contact our support team at [email protected]. We aim to resolve all account-related issues within 48 hours.

4. Deposits & Withdrawals

kv99 offers multiple secure payment methods tailored for Bangladeshi players. Supported options include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other major local bank transfers. The following conditions apply to all financial transactions:

• Minimum deposit: ৳500. Minimum withdrawal: ৳1,000. These limits may be adjusted periodically and will be communicated via the platform.
• All funds deposited must be used for legitimate gaming activity. Deposits made for the sole purpose of exploiting bonus offers without genuine play may be reversed.
• Withdrawals are subject to successful completion of KYC verification. Processing times are typically within 24 hours on business days, subject to our compliance review.
• kv99 does not accept payments from third-party accounts. The payment method used for deposit must match the method used for withdrawal wherever possible.

5. Bonuses & Promotions

kv99 offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the following standard terms unless otherwise specified in the individual promotion details:

• Wagering requirements must be met before any bonus-derived winnings can be withdrawn. Standard rollover is 20x the bonus amount unless stated otherwise in the promotion details.
• Bonuses are valid for 30 days from the date of issuance unless otherwise stated. Unused bonuses will expire automatically at the end of the validity period.
• kv99 reserves the right to withdraw, amend, or cancel any promotional offer at any time without prior notice, particularly if system abuse or fraudulent claiming is detected.
• Bonuses are non-transferable and cannot be exchanged for cash directly. They may only be used on eligible games as specified per promotion.

For Eid, Pohela Boishakh, Victory Day, and other seasonal campaigns, special bonus conditions may apply. Details for each individual promotion will be published on the platform ahead of the event and will form part of these Terms & Conditions for that period.

6. Responsible Gaming

kv99 is committed to the highest standards of responsible gaming. We believe gambling should remain an entertaining leisure activity and never become a source of financial hardship or personal distress. The following policies are in place to support our players:

• Players may set daily, weekly, or monthly deposit limits at any time by contacting our support team. Requests to increase limits will be subject to a 7-day cooling-off period.
• If you feel that gambling is negatively affecting your life, you may request a temporary time-out or a permanent self-exclusion by emailing [email protected]. Self-exclusion requests are processed within 24 hours.
• kv99 strictly enforces the 21+ age restriction. Any player found to be under the age of 21 will have their account immediately suspended and all funds held pending investigation.

kv99 encourages players who feel they may have a gambling problem to seek assistance. More detailed guidance is available on our Responsible Gaming page, where additional tools and support links are provided.

7. Prohibited Activities

The following activities are strictly prohibited on the kv99 platform. Any violation may result in immediate suspension, permanent ban, and forfeiture of funds:

• Using automated software, bots, scripts, or any other artificial means to interact with the platform, gain unfair advantages, or manipulate game outcomes.
• Engaging in money laundering, fraud, chargebacks, or any activity that constitutes a financial crime under applicable law.
• Colluding with other players to gain an unfair advantage in multiplayer games, poker, or live casino tables.
• Opening multiple accounts to claim the same bonus offer more than once, or otherwise abusing the promotional system.
• Attempting to hack, reverse-engineer, or otherwise disrupt the technical operations of the kv99 platform or any associated systems.

kv99 cooperates fully with law enforcement authorities and financial regulators in investigating suspected fraudulent activity. All suspicious transactions are logged, monitored, and reported in accordance with our anti-money laundering (AML) obligations.

8. Intellectual Property

All content on the kv99 platform, including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, and software, is the exclusive intellectual property of kv99 or its licensed content providers. Unauthorized reproduction, distribution, or modification of any such material is strictly prohibited.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the kv99 platform solely for personal entertainment purposes. This licence does not permit any commercial use, reproduction for distribution, or creation of derivative works based on kv99 content.

9. Limitation of Liability

To the maximum extent permitted by applicable law, kv99 and its affiliates, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform. This includes but is not limited to loss of winnings, loss of data, service interruptions, or any losses resulting from third-party payment provider failures.

10. Privacy & Data Protection

kv99 takes the privacy of its players seriously. All personal data collected during registration, KYC verification, and normal use of the platform is handled in strict accordance with our Privacy Policy. We use industry-standard SSL encryption to secure data in transit and apply robust access controls to stored data.

By using kv99, you consent to the collection, processing, and storage of your personal data as described in our Privacy Policy. You may request access to, correction of, or deletion of your personal data at any time by contacting our support team. kv99 will never sell your personal data to third parties without your explicit consent.

11. Amendments to These Terms

kv99 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. When material changes are made, we will update the effective date shown at the top of this page. Where reasonably practicable, we will also notify registered players via email or an in-platform notification ahead of significant changes taking effect.

It is your responsibility to review these Terms & Conditions periodically to remain informed of any updates. Continued use of the kv99 platform following any posted revision constitutes your binding acceptance of the amended terms.

12. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with applicable international online gaming regulations. kv99 operates as a safe and reliable platform committed to fair play and transparent operations. Any dispute arising out of or in connection with these terms that cannot be resolved amicably through our customer support team will be escalated through our formal internal complaints procedure.

Players based in Bangladesh acknowledge that they are responsible for compliance with their own local laws regarding online gambling. kv99 makes no representations that the platform is appropriate or available for use in all locations. If you are uncertain about your local regulations, we recommend seeking independent legal advice before participating.