Privacy Policy

Introduction

kv99 ("we", "us", or "our") operates the online gaming and sports betting platform accessible at kv99.vin. We are committed to protecting the privacy of every player who registers, browses, or interacts with our services. This Privacy Policy describes what personal data we collect, why we collect it, how it is used, and the rights you hold as a data subject under applicable law.

By accessing or using kv99, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of our platform immediately. This policy applies to all users of the kv99 website, including players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other parts of Bangladesh.

Our Privacy Commitments

Information We Collect

When you create an account, place bets, make deposits or withdrawals, or otherwise interact with kv99, we may collect the following categories of personal information:

• Identity data: full name, date of birth, national ID or passport number (required for age and identity verification)
• Contact data: email address, mobile phone number, and residential address in Bangladesh
• Financial data: bKash, Nagad, Rocket, or Upay mobile wallet identifiers; Dutch-Bangla Bank, City Bank, BRAC Bank, or other bank account references used for deposits and withdrawals
• Technical data: IP address, device type, browser type and version, operating system, time-zone setting (Bangladesh Standard Time, UTC+6), and session logs
• Usage data: betting history, game activity, pages visited, clicks, scrolls, search terms entered on the platform, and customer support interactions

We collect this data directly from you when you register, indirectly through your browser and device interactions, and from third-party payment processors who confirm transaction status. We do not collect special category data such as racial or ethnic origin, political opinions, or health information.

How We Use Your Information

kv99 uses personal data only for lawful, specified, and transparent purposes. The primary purposes for which your data is used include:

• Account registration and identity verification to comply with responsible gaming requirements and to confirm that users are 21 years of age or older
• Processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels
• Providing, personalizing, and improving our cricket betting, live casino, slots, and crash game services
• Detecting, investigating, and preventing fraudulent transactions, cheating, money laundering, or any other illegal activity on the platform
• Sending account-related notifications — such as deposit confirmations, withdrawal status updates, and security alerts — to your registered email or phone number
• Complying with legal obligations and responding to lawful requests from courts or regulatory authorities in Bangladesh or applicable jurisdictions

Information Sharing and Disclosure

kv99 does not sell, rent, or trade your personal information. We may share your data in strictly limited circumstances with:

• Trusted payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processors) solely for the purpose of processing financial transactions on your behalf — they are bound by confidentiality obligations and may not use your data for any other purpose
• Technology and infrastructure partners (such as hosting, analytics, and anti-fraud vendors) who process data strictly on our behalf under data processing agreements
• Law enforcement agencies or competent authorities when we are legally required to disclose information — for example, in response to a court order, subpoena, or investigation into suspected fraud

We require all third parties to respect the security of your data and to treat it in accordance with applicable law. We do not permit our third-party service providers to use your personal data for their own commercial purposes without your explicit prior consent.

Cookies and Tracking Technologies

kv99 uses cookies — small text files stored on your device — to operate the platform effectively, remember your preferences, maintain your session, and analyze aggregated traffic patterns. We use the following types of cookies: (a) Strictly necessary cookies, required for basic functionality such as authentication and session management; (b) Performance cookies, which collect anonymized information about how visitors use our site; and (c) Functional cookies, which remember choices you make such as language preference.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of kv99 — particularly those requiring an active session, such as the betting interface and account area — may become inaccessible or not function as intended.

Data Security

kv99 implements a range of technical and organizational measures designed to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, secure server infrastructure with restricted physical and logical access, regular security assessments and vulnerability scanning, and staff training on data handling protocols.

While we strive to use commercially reasonable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. If a data breach occurs that is likely to result in a high risk to your rights and freedoms, we will notify you in accordance with applicable legal requirements without undue delay.

Data Retention

We retain your personal data for as long as your account remains active, and for a further period thereafter as required by applicable legal and regulatory obligations — typically a minimum of five (5) years following account closure to satisfy anti-money-laundering and record-keeping requirements. Anonymized or aggregated data that cannot identify you individually may be retained indefinitely for statistical and service improvement purposes. Once the applicable retention period expires, your data is securely erased or anonymized in accordance with our internal data destruction policy.

Your Privacy Rights

As a user of kv99, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the email address listed in the Contact Us section below.

• Right of access: you may request a copy of the personal data we hold about you at any time
• Right of rectification: you may request that we correct any inaccurate or incomplete personal data we hold about you
• Right to erasure: in certain circumstances you may request deletion of your personal data — for example, if the data is no longer necessary for the purpose it was collected
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time without giving any reason
• Right to data portability: where technically feasible, you may request that we transmit your personal data to another data controller in a structured, machine-readable format

We will respond to all legitimate data subject requests within thirty (30) calendar days of receipt. In complex cases we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

Payment Data and Financial Transactions

When you deposit or withdraw funds via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the transaction is processed by the respective payment provider using its own secure infrastructure. kv99 does not store full card numbers, CVV codes, or mobile banking PINs on its servers. We retain only transaction reference IDs, amounts in Bangladeshi Taka (৳), timestamps, and the payment method type — the minimum data necessary to reconcile your account and respond to disputes.

All financial transactions on kv99 are logged in Bangladesh Standard Time (BST, UTC+6) and are subject to our internal audit controls. In the event of a disputed transaction, we may share relevant transaction logs with the payment provider or competent authority as required by law.

Third-Party Links

From time to time, content on kv99 may reference third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi. These providers operate their own platforms and their own privacy policies govern any data collected within their game environments. kv99 is not responsible for the privacy practices of third-party providers, and we encourage you to review their privacy policies independently before engaging with their content.

Age Restriction — 21+ Only

kv99 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on kv99 without your consent, please contact us immediately at [email protected] so that we can take prompt action to close the account and delete all associated personal data. We take child protection seriously and reserve the right to request identity documents to verify a user's age at any time.

Changes to This Privacy Policy

kv99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or via an in-platform notification.

Your continued use of kv99 after any changes have been posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kv99 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related inquiries within two (2) business days.

Email us at: [email protected]